FAQ

Shipping & Delivery

  • What are Chestnut.world shipping options?
Flat Rate (Standard) (EDT 8-27 business days after fulfillment)
/*Express (1-3 business days after fulfillment)*/
/*Flat Rate (Standard) (5-20 business days after fulfillment)*/
/*Express (1-3 business days after fulfillment)*/
/*Express shipments to Europe require a contact phone number. You can add phone number when you checkout.*/

 

  • How long does it take to get a Chestnut.world order?
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time(EDT) is just an estimate, it’s not a guarantee.
If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (office@chestnut.world), we’ll check your order status and let you know how to proceed.

Orders

Where is my Chestnut.world order?

  • If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do: 

    1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
    2. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by email at office@chestnut.world
    • How do I cancel my Chestnut.world order?

    Get in touch with the Chestnut World. Simply fill out the contact form and we'll be in touch as soon as possible or email us at office@chestnut.world

    • Can I change my Chestnut.world order?

             Get in touch with the Chestnut World. Simply fill out the contact form and we'll be in touch as soon as possible or email us at ChestnutWorld

    Returns & Exchanges

    •  How do I exchange my Chestnut.world order?

    Exchange

    • What is Chestnut.World return policy?

    Returns

    • How do I return my Chestnut.world order?

    Returns

    • Returning Product Beyond 30 Days

    Returns

    • How do I get a Chestnut.world return label?

    Returns

    Product Information
  1. How do I find the right size and fit?
    2. Each product has its own description of size, it is always better to order a larger number.

    Payments
  2. What payment methods are accepted on Chestnut.world?
    3. PayPal payment is currently available.
    Cards and other payment options will be available again soon.
    PayPal payments should pay attention to the region we are currently covering. For more information, visit the post related to the current situation.
    PayPal payment
    COVID-19

    Need Help?

    Get in touch with the Chestnut World.

    Email us at ChestnutWorld

    Happy shopping :)